Product Designer · B2B · AI

I make complicated operations feel simple.

I design the platforms, marketplaces and internal tools that businesses run on, and I like the moment when people stop noticing the complexity underneath.

Currently Specialist Product Designer at Grupo Boticário.

7+ years · Grupo Boticário · GetNinjas · Ambev (Z-Tech) · Cubo Itaú

Selected work

Four products across marketplaces, CRM and negotiation. Each case is about a decision, not just a screen.

About

Sketching flows between calls.

I design for operations: marketplaces, CRMs, negotiation flows and the AI tools that help teams move faster. The products I work on are rarely the ones people open for fun — they are the ones a business runs on, every day.

That shapes how I work. I care about how systems connect, whether they make sense for the business behind them, and what we choose not to build.

How I work

  1. 01

    Start from the operation, not the screen.

    Before drawing anything, I map who does what, where the handoffs break and what the business is actually paying for.

  2. 02

    Make the trade-off explicit.

    Every case here is built around one decision and the alternatives we discarded. If I can't name the trade-off, the design isn't done.

  3. 03

    Ship with engineering, not to engineering.

    Design systems, specs and tokens are part of the work. I'd rather sit in the sprint than hand over a file.

Experience

  1. Grupo Boticário

    2024 — Present

    Specialist Product Designer

    • Designed AI-driven support and self-service flows
    • Redesigned complex Salesforce back-office workflows
    • Reduced cognitive load for franchise operation teams
    • Improved efficiency and customer satisfaction (CSAT)
  2. GetNinjas

    2023 — 2024

    Senior Product Designer

    • Defined the end-to-end experience of a strategic chat product
    • Opened new revenue models through B2C negotiation
    • Architected and refactored the company's design system
    • Bridged design and engineering operations
  3. Get In App (Z-tech / Ambev)

    2021 — 2023

    Product Designer

    • Led end-to-end experience design for a B2B SaaS
    • Delivered the core CRM and autonomous management modules
    • Helped restaurant owners grow adoption and run their business on their own
  4. Cotabox (Cubo Itaú)

    2019 — 2021

    Product Designer

    • Built the design culture and research process from scratch
    • Designed B2B reverse auction and catalog journeys
    • Optimized high-volume negotiations for agribusiness and industry

Education

Aela
Bootcamp, Interface Design
2019 — 2022
Universidade de São Paulo (USP)
MBA, Marketing
2016 — 2018
UNIP
Graphic Design
2012 — 2015